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user_sq3ord
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Saturday, April 12th, 2025 1:02 PM

Lost equipment

I would like to know when Xfinity is going to resolve the issue where they lost my modem after I returned in in March of 2025.  I have all of my proof that everything was returned, but no one will admit that it was Xfinity that lost the modem and you continue to charge me and will not discontinue my service or refund the money you took after everything was returned.

Question

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Updated 

9 days ago

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EG

Expert

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109.9K Messages

9 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRichard

Official Employee

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1.8K Messages

9 days ago

Hi there, @user_sq3ord ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear about the issues you are experiencing with the lost modem. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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