Visitor
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1 Message
Lost equipment
I have an old equipment that i cannot find it no more. Is there a one time payment to get it off or an way to resolve this? Thank you.
Visitor
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1 Message
I have an old equipment that i cannot find it no more. Is there a one time payment to get it off or an way to resolve this? Thank you.
XfinityAngie
Official Employee
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3K Messages
6 days ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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XfinityCarolyn
Official Employee
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432 Messages
6 days ago
Thanks for allowing me to review your account. We confirmed that your issue has been resolved. I'm happy to hear that this worked for you. Please remember, if you need anything else or if you have any other questions, feel free to open another new
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