Visitor

 • 

1 Message

09/18/2026 3:48 PM

Lost Equipment

Hello,

I previously used equipment, but when I moved, the router was lost. What should I do?

Equipment: Serial Number:
XB8 Wireless Internet Gateway [Edit: Personal Information]
Oldest First
Selected Oldest First

Official Employee

 • 

3.7K Messages

4 days ago

 

user_7vamn0 Thanks for reaching out! We can open up a ticket for you regarding your lost Xfinity equipment. Please send us a direct message. 
 
 

To send a "Direct Message" message:

 


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

 


How to: Direct messaging within the forum

 

 

 

 

 
 

 

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