Visitor
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1 Message
Lost Equipment
Hi, we ended our Xfinity service and returned our router but keep getting messages about returning a tv box. We no longer have it, can we get a one-time fee to resolve the outstanding return?
Visitor
•
1 Message
Hi, we ended our Xfinity service and returned our router but keep getting messages about returning a tv box. We no longer have it, can we get a one-time fee to resolve the outstanding return?
Community Best Answer
XfinityAdrienne
Official Employee
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2.4K Messages
10 hours ago
I am happy we were able to get everything cleared up with the equipment, and shared the balance due @user_s1e880! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help. Have a wonderful rest of your day.
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XfinityAdrienne
Official Employee
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2.4K Messages
10 hours ago
Good Morning, @user_s1e880! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize for the experience with the charges for the lost equipment, and the charges. I would be more than happy to look into the account further, and ensure we provide all the details. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message. I will continue with you in DM to ensure we get the details of the account and resolve the equipment.
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