Lost free Peacock Premium as a Diamond Member

Hi everyone, as the title says I am a Diamond Member as well as an Xfinity Rewards Member. I’ve had free Peacock Premium with Xfinity for a few years now, but I’ve since randomly lost access to it about 4 months ago. I have scoured every page on the internet for answers and clearly everything has been hopeless, so now I’m here. My Xfinity Rewards Account page says I have ‘claimed’ my Free Peacock Premium perk, yet I don’t have access. Is there any way I can fix this and get it back?

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XfinityBenjaminM

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2.4K Messages

26 days ago

user_tqm1m4 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this for you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_tqm1m4

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Okay! I’ve done that👍🏼

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26 days ago

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user_tqm1m4

Lost free Peacock Premium as a Diamond Member

XfinityBenjaminM

user_tqm1m4

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