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user_kyhfky
1st Topic

Visitor

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2 Messages

Saturday, July 18th, 2026 4:22 AM

Lost Grandfather Plan

I was recently mislead out of my grandfather cable bundle plan tying to lower my cable bill. I am fighting to get it back. Be careful. 

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15 days ago

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XfinityBenjaminM

Official Employee

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3.2K Messages

15 days ago

 

user_kyhfky Hello! Thank you for reaching out. We are very sorry to hear of the experience you are having. We're happy to take a look at your account and see what we can do to help. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_kyhfky

Visitor

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2 Messages

I would also like to know why I am paying nearly 50$ in broadcast and sports fees I do not use. 

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15 days ago

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XfinityMelinda

Official Employee

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285 Messages

I can understand why seeing those charges on your bill would be frustrating, especially if you don't feel you're using the channels associated with them. Even I, as an employee, are charged these fees too.

 

The Broadcast TV Fee helps cover the costs Xfinity incurs to carry local broadcast channels. Similarly, regional sports fees help offset the costs of providing sports programming. These fees are not government-mandated and can change over time. 

You can learn more about common fees and charges here: https://www.xfinity.com/support/articles/most-common-taxes-fees-surcharges-on-your-bill

Please let us know if you have any additional questions. We're here to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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15 days ago

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