Loud noise from Xfinity XB6

Hi, I have a XB6 modem that is pretty noisy. This has been going on for months and we are very tired of that constant noise. Tried restarting, blowing with a fan and it is not in a closed storage or anything like that. What should I do? Thanks.

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XfinityJohnG

Official Employee

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2.8K Messages

21 hours ago

Thank you for reaching out to our team here. That is definitely an issue we can assist you with from here. You can always swap that modem out for a new device at any Xfinity service center. We can also get a replacement sent out from here for you if needed.

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user_ii7m9w

Visitor

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2 Messages

@XfinityJohnG Thank you for your quick response. I read the forum a little bit more after I posted and saw that this is a common issue with this model. When I go to a Xfinity store, can I ask for a different model? Thanks again for your time.

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1 hour ago

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XfinityJanelle

Official Employee

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2.2K Messages

@user_ii7m9w Great question, yes you can ask for a different gateway. One will be provided that matches the speed tier in which you subscribe to.

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52 minutes ago

Customer Service

user_ii7m9w

Loud noise from Xfinity XB6

XfinityJohnG

user_ii7m9w

XfinityJanelle

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