3 Messages
low hanging internet line
our Internet line is hanging low over our driveway work trucks in our motorcoach rub it and hit it every time they come in and out I’ve attempted to get this fixed by Xfinity for over a year now to no avail. Please advise on how we can get the line raised and fixed before I pull it down with my motorcoach.
XfinityMarcus
Official Employee
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1K Messages
1 month ago
user_71gexb thank you for using the Xfinity Community Forums page to reach out and inform us of the low hanging internet line you noticed in your driveway. This is definitely something we can get a ticket submitted for so that our teams can come and address the line. Apologies for the time you have spent in the past attempting to get this issue resolved without a fix, but going forward you are definitely in the right place to address it. Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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EG
Expert
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107.1K Messages
1 month ago
The concern is not "accessibility / disability" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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