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user_xeip20
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Visitor

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3 Messages

Thursday, February 12th, 2026 7:25 PM

Low hanging line needing to be fixed

The line attached to my house is hanging in the middle of my window and needs to be fixed. I would like to request a service technician to come fix the problem and I cannot get anyone on the phone to request this. 

Thank you-

[Edited: Personal Information]

Question

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Updated 

16 days ago

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XfinityJon

Official Employee

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1.1K Messages

23 days ago

Good afternoon user_xeip20. We can certainly assist you with this. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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user_xeip20

Visitor

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3 Messages

I received an email to accept the solution to this request and no solution has been provided. I still need someone to come out and address the problem. 

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16 days ago

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user_xeip20

Visitor

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3 Messages

No my problem has not been addressed 

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16 days ago

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XfinityMatthew

Official Employee

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1.5K Messages

Hello @user_xeip20 Looks like we reached out to you in our direct messaging asking for your name and address but never got a response back. Please return to direct messaging and we will get this taken care of for you. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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