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user_ux1jlu
1st Topic

1 Message

Tuesday, October 22nd, 2024 7:05 PM

Low hanging wire

Low hanging wire. Must duck to get under it. Need it to get fixed before someone gets hurt

Jean Walker 

Question

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Updated 

23 days ago

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XfinityJoe

Official Employee

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548 Messages

1 month ago

Good afternoon @user_ux1jlu we would be happy to assist. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_2f3dit

1 Message

So when it brings you to a new screen where it says to explain the situation  and gives your 3 things to choose from.. you choose it and it kicks you back to messaging the bot.. im having same issue with reporting a wire thats laying on my fence and across yard

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23 days ago

0

XfinityAldrik

Official Employee

 • 

1.7K Messages

Thank you for reaching out to us @user_2f3dit! We regret to hear our chat was having difficulties with opening a ticket for this low hanging line. Thankfully, you’ve reached the right team to make sure this line is taken care of!

 

Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 days ago

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