lower my bill

Hi there, @NotaFan_13! Thanks for reaching out to us here on the Community Forum! The most common reason that your bill would increase is because you may have come off of a promotional rate. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check your statements with the directions here : https://www.xfinity.com/support/articles/view-xfinity-billing-history 

It's easier than ever to change services and check for eligible promotions. If you log in with your primary XFINITY ID and browse over to: https://www.xfinity.com/planbuilder , you can browse and compare service plans and options, and even change over right online! If you do need manual assistance, we would certainly be happy to help. Just send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!