Loyalty Discount

Question

I received an email promising a 'Loyalty Discount'.  It never happened.  When I contacted Xfinity via telephone I was advised it did not exist.  I have the email that promised it.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityEmilyB · Answer

user_dwb6qh Welcome to our community forum! I'd be reaching out as well if I was offered a loyalty discount that didn't appear on my bill. You've reached the perfect group of billing experts to make this right :).

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

XfinityJon · Answer

Thank you for working with us through direct messaging. If you have any other questions or concerns, we are happy to assist. Have a good night.

Customer Service

user_dwb6qh

Loyalty Discount

EG

XfinityEmilyB

XfinityJon

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