M Card Support

Mr. Karinshak,

I am very disappointed with Xfinity‘s customer service. I went out and purchased a TiVo based on the fact that Xfinity said they would honor existing M cards and activate them in my new TiVo. After I made the nonrefundable purchase, I’m told that Xfinity will no longer honor the existing M cards for Tivos. I have been a customer of Xfinity for the past 25 years and currently spend $250 a month on your services and now I’m told that I need to buy an Xfinity DVR. This amount of corporate greed is frightening. Can you please help me resolve this issue.

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XfinityPeterH

Official Employee

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2.7K Messages

5 months ago

user_6x2bve

Thank you for reaching out and for being a loyal Xfinity customer for the past 25 years. We truly appreciate your commitment and understand how frustrating this situation must feel.

Comcast discontinued issuing new CableCARDs on October 24, 2024, as part of an industry-wide transition to IP-based video services. Unfortunately, this means we can no longer activate or maintain CableCARDs on new devices, including TiVo.

We understand this impacts customers who invested in TiVo equipment, and we regret the inconvenience this causes. While CableCARD support has ended, we’d like to help you find the best alternative so you can continue enjoying your services. Our Xfinity X1 platform offers features such as voice remote, integrated streaming apps, and cloud DVR, which many customers find to be a strong replacement.

Please let us know if you’d like assistance with:

Reviewing available X1 equipment options
Exploring any promotional offers to help offset the transition
Answering questions about how this change affects your current setup

Your feedback is important, and we’ll make sure it’s shared with the appropriate team. If you’d like, I can personally help you review the most cost-effective options to keep your experience as seamless as possible.

Thank you again for your loyalty and understanding as we move toward newer technologies.

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user_p5ndhe

Visitor

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1 Message

18 hours ago

I would like help with my fully working device that is not receiving a single channel that I think I should be receiving.

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XfinityThomasC

Official Employee

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3.2K Messages

Hello, @user_p5ndhe Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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