Major billing issue and not honoring what I was told

On 7/17/24 I called to cancel my Tv. I was going to just keep the internet as I mainly watch Apple TV or Netflix.   The rep said they found me a deal. It was exactly this. I

 have found a deal for you in which you will get same internet speed, 300+ channels Xumo services and cherry on the top you will get a brand new phone with new number and your monthly bill will be around $ 127. 
Currently you are paying $170.59 

I didn’t need a phone but since it was free and my bill would be cheaper I went for it. The rep said I could use for a hotspot when service out. Which has been a lot lately.  It’s a basic android. It’s foreign to me as I’m an iPhone user. The grandkids use it sometimes. 

I am still getting billed the $170 and now I have a separate mobile bill!!  Where is the $127 bill!! I am so upset about this.  

I had a 2.5 hour chat with 4 different reps and they all said something different. 

I was told the mobile discount didn’t get applied. 
oh and the big kicker is the 300 channels where on XUMO to stream! If that the case it should’nt have been a problem cause I was calling anyway to cancel my TV!!  When they email or text you changes to your account to agree on normally it gets done correctly. Well it didn’t!! 

I was even told the phone was only free if I transferred my service from another carrier. No where was this told to me!!   They can easily go back to the text chat on 7/18 I thought it would be good to have the transcript as proof. No they can see them and what I was told and still not honoring what I was told. 

I’ve been a customer for 10 years!!  I can not afford the $170 a month and a separate phone bill.  I was told all three for $127 not my fault that someone dropped the ball.  It’s a shame to not honor what employees say!! 

I’ve never asked for a credit on the numerous times my service has been out in the 10 years.  I’ve had technicians miss appointments like who cares I wasted time waiting 

I need this resolved or honored or I will be gone.