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user_41lt0u
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2 Messages

Thursday, November 7th, 2024 6:51 PM

Make a change to my plan?

Hi,

Do Comcast/Xfinity employees still monitor these forums, or are they user-to-user only?  I'd like to make a change or two to my current plan.

Thanks,

--E.

Question

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Updated 

11 days ago

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Accepted Solution

XfinityThomasD

Official Employee

 • 

962 Messages

15 days ago

 

user_41lt0u Thanks for posting on our Community Forums. Our team is always here to help however we can for sure! You can also try to manage your plan right from the xfinity.com website, but I'd be happy to help as well. To get started, please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

3

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user_41lt0u

2 Messages

Looks like it's all taken care of.  Thank-yous to JohnG, ThomasD, Marcos, ThomasA, Benny, Kei and Ray!

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13 days ago

0

XfinityThomasD

Official Employee

 • 

962 Messages

Thanks for working with our team! Hope you'll keep us in mind, and please feel free to create a new post if you ever need anything in the future.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

0

user_wyk6ka

1 Message

I signed up for stream saver . Part of the stream saver offer. Your were given access to Netflix, Apple + and Peacock. I received Netflix and Peacock but not Apple +. Its been impossible to get help with my request for Apple + . I'm thinking about filing a class action lawsuit with Xfinity.

I'm asking them to fulfill their agreement. !!  

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11 days ago

0

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