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user_iat6jp
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Wednesday, June 10th, 2026 4:42 AM

Make appointment with an agent to come to house

For the past two weeks I haven’t been able to use my tv or remote I’ve tried making appointments on line but it kept only giving me on line appointments and I keep asking for someone to come to my house please help

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8 days ago

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EG

Expert

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118.6K Posts

8 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAbel

Official Employee

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336 Posts

8 days ago

@user_iat6jp, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with their remote control issues you are experiencing. If you haven't done already, I'd recommend swapping the batteries. After swapping them I'd recommend resetting the remote to factory settings then paring the remote. Let me know if that works.

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user_5e2pob

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2 Posts

Need to schedule an appointment for someone to come to house

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8 days ago

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user_5e2pob

Visitor

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2 Posts

8 days ago

Put in new Xfinity box that was delivered- not working so replaced with old & still not working- need to schedule a service call

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XfinityAmandaB

Official Employee

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3.2K Posts

 

user_5e2pob Thank you so much for reaching out for help with your new box not working. We would be more than happy to help get an appointment set up for you. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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8 days ago

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