Visitor

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1 Message

Thursday, November 13th, 2025 7:22 PM

Making payment arrangements to reinstated Wifi

Hello my name is [Edited: "Personal Information"] and I'm trying to see if I can make some type of payment arrangements to pay off the Wifi bill, to have it? reinsted 

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Official Employee

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2.4K Messages

1 month ago

Thank you so much for taking the time to reach out to Xfinity Support today @user_l89om8!  We are so glad to hear from you and happy to assist with addressing your account billing concerns.  No worries!  You have reached out to a team of billing experts here ensure things are ironed out.  So that we can get started, please feel free to shoot us a private message with your details, and we will take it from there. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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