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EKN9
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Thursday, January 22nd, 2026 9:16 PM

Manual Peacock Activation Required - Diamond Member - Entitlement Error

Hello, I am a Diamond Xfinity Rewards member and should have access to Peacock Premium. However, the activation banner is not appearing in my Xfinity Assistant or Rewards portal.

I have already tried clearing my cache, using incognito mode, and accessing xfinity.com/activate-peacock without success. I have chatted with two representatives who were unable to resolve the sync issue.

Could you please perform a manual account entitlement reset or open an ECM (Executive Customer Management) ticket to sync my Peacock eligibility? My X1 internet account is active, and the reward has been claimed in the portal, but the "Activate" link is missing. Thank you.

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10 days ago

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XfinityMatthew

Official Employee

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1.4K Messages

11 days ago

Hello @EKN9 Appreciate you providing all the information on what has been tried so far and confirming the reward was already redeemed through the Rewards Membership portal. Did you get an email with activation instructions at all? Another site you can try activating from as well is xfinity.com/yoursubscriptions . If neither of these are helpful in resolving the issue we can certainly escalate it. 

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EKN9

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Hi XfinityMatthew, 

Unfortunately I did not get an email with activation instructions. I also went to and logged into xfinity.com/yoursubscriptions per your advice but I did not see any link to a Peacock activation. Can you please escalate this ticket to have this resolved. Thank you very much for your help. 

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10 days ago

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XfinityOrlandoM

Official Employee

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3K Messages

Yes we'll need to take a deeper look into your account and open up some tickets,

 

 to get this resolved for you to get started please send me a direct message including your first and last name and complete service address

 

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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10 days ago

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user_pnjzm0

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@XfinityOrlandoM​ I have this exact same issue and peacock isn't even available as a choice to select under adding subscriptions. I also cannot send messages on this forum apparently. And I can't make a ticket unless it falls under billing or hanging wire.

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10 days ago

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