Visitor
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3 Messages
Max allowable credits??
We have been having service issues since upgrades started in mid Sept. Since, we have replaced a TV box, a gateway and have had a service call. We have applied for credits, but have apparently reached the max number of allowable credits!?! Seems inappropriate to be required to oay for service that is not being recieved?
XfinityArmand
Official Employee
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2.4K Messages
16 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_61ee60! We are so glad to hear from you and want to assist in any way that we can with addressing your concerns with your service and assuring that your billing is properly adjusted to reflect the time without service. No worries! You have reached out to the best team to help get things ironed out for you. So that we can get started, please feel free to shoot us a private message with your details. We will get the ball rolling from there.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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