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logans_mom00
1st Topic

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2 Messages

Wednesday, October 23rd, 2024 9:19 PM

Max app

Since I updated the Max app on my phone, it tells me I have to connect through my service provider. I select Xfinity and it says I'm automatically logged in and allowed to watch Max. It sends me back to Max, but when I select something to watch, it kicks me back to the "must login through provider" page. I'm stuck in this loop and can't use my Max app. I have uninstalled/reinstalled, cleared the cache, restarted my phone, etc. If I can't figure it out I will have to cancel Max on Xfinity and pay for it through Amazon or Disney. 

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30 days ago

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XfinityDilary

Official Employee

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1.8K Messages

1 month ago

 

Thanks for posting on our Community forums for assistance, logans_mom00. I'm sorry to hear the Max App provider login is not working properly. I know it can be extremely frustrating to not have access to a service you are paying for, and I'd be reaching out to get that fixed too. Rest assured, I'll do my best to help! It sounds like you've done most of the troubleshooting steps we recommend to start with. To confirm, are you experiencing this issue with all of your devices? 

 

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logans_mom00

Visitor

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2 Messages

No, just using the Max app on my Android phone. 

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1 month ago

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XfinityRichard

Official Employee

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1.4K Messages

Thank you, @logans_mom00 I'm very sorry for the inconvenience you are experiencing. I'll be more than happy to assist you with getting you taken care of and logged into the MAX APP. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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30 days ago

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