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user_ho2w9s
1st Topic

Visitor

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1 Message

Sunday, October 12th, 2025

max credits exceeded

Why is there a limit on the number of credit I can get back when you still are not providing me with the service I am paying for? You are taking my money and giving me nothing back

Question

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Updated 

9 days ago

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EG

Expert

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114.1K Messages

9 days ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityBrianH

Official Employee

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1.7K Messages

9 days ago

 

user_ho2w9s Thank you for reaching out to us here with your questions! The Max Credits Exceeded error means you have reached the limit for credits you can request through online tools. To resolve this, you will need to contact Xfinity Support directly. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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