May I ask for help with my TV service

Dear Sirs,

My name is Michael [Edited: "Personal Information"] and I have been with Comcast for 25 years.  My phone number is [Edited: "Personal Information"].  For the past three months I have had a “[Edited: "Language"] of a problem” with Comcast with my television service and I am receiving ABSOLUTELY NO HELP AT ALL from any Comcast employees.  Neither the representatives on the telephone nor the employees at the Xfinity store have helped at all.

Currently, when I turn on my television I see a message on my screen that states, “REMOTE NOT WORKING?”  I have been seeing this message for the past 2 ½ months.  Upon reporting this message to Comcast, various representatives have told me to replace the batteries, drive to the store to get a new remote and to unplug and then plug back in the cord.  None of these remedies worked.  Yesterday, 2/16/2026 after dozens of very frustrating phone calls to Comcast, I was told that my account was placed on “SEASONAL HOLD” and because of this hold I will not receive any services at all!  This is absolutely ludicrous because I’m paying $40.00 a month and receiving nothing.  Only an idiot would pay $40.00 for nothing. 

Finally, yesterday, 2/17/2026, a very preceptive representative on the call realized what was going on and he removed this SEASONAL HOLD which was stopping all service to my television.  He added that this was a mistake and he told me that he would make the correction.  He also scheduled a free service call to my house to make sure the television services would be returned.  So, as of yesterday afternoon, I am still paying $40.00 and I am still receiving no service at all.

This property is a beach community where there is lots of activity in the summer months and very little activity in the winter months.  Thus, every year since 2001, I have paid for full internet and cable in the summer months and only basic cable in the winter months at a reduced price.  I was told that I was to receive the basic cable again this winter but instead I am receiving nothing.

I also see that Comcast gave me a credit of $5.00 today.  The credit was unexplained but I believe this is for all the inconvenience.  I want a lot more credit than $5.00 considering that I paid $40.00 for nothing for several months.

As of today, I still don’t know if my TV works but I am planning on meeting the Comcast service technician at this property on Saturday, February 28 for a proper (and hopefully final) repair.

I wasted so much time on the phone with Comcast and that’s why I am writing this letter.  Can you help me resolve this problem?

What a mess this has been.

Thank you

Michael [Edited: "Personal Information"]