Visitor
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1 Message
Membership tier is wrong
I have been a customer since 2007 and am a diamond member. In May I added two new mobile lines and now my membership is showing Silver. Two tickets have been opened and closed without any explanation.
Visitor
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1 Message
I have been a customer since 2007 and am a diamond member. In May I added two new mobile lines and now my membership is showing Silver. Two tickets have been opened and closed without any explanation.
XfinityAlfonso
Official Employee
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2.6K Messages
10 days ago
Good afternoon, thanks so much for reaching out to us here via our Xfinity Forums, and for being our valued customer for almost 20 years! We'd love to check on those existing tickets and ensure that your Membership reflects correctly.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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XfinityThomasC
Official Employee
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3.4K Messages
8 days ago
@Pinkyjenn21
We want to thank you for reaching out on the Community Forum for support with your membership tier issue. We are glad we were able to quickly resolve your issue. Never hesitate to create another public post for any of your future account and service needs!
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