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user_0l9q9f
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09/10/2026 7:57 PM

Message not sent: invalid destination address

I am unable to send messages in some group chats or receive any messages. There have been cases where people have made a group chat with me and sent messages and I do not even see it on my end. This is not the case for all group chats though.

I am using Google Messages on an Android. I switched from Verizon to Xfinity a few months ago and have noticed this error for a while.

I have tried a lot of recommended fixes like deleting the app's cache, restarting, resetting network settings, resetting APN (did not change and is still a Verizon reference as far as I can tell). How can this be fixed?

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11 days ago

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XfinityMartyR

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3.7K Messages

12 days ago

We appreciate you reaching out to us over our Community Forums, @user_0l9q9f. We would be more than happy to help get you pointed in the right direction. Based on the information provided, this sounds more like a messaging provisioning or porting issue associated with the move from Verizon to Xfinity Mobile. I found a few issues that may be causing your concern. 

 

RCS provisioning is stuck. When you moved from Verizon, your number may not have fully de-registered from Verizon's messaging systems before being activated on Xfinity Mobile.

 

Please try the following:
*Open Google Messages
*Tap your profile picture
*Messages Settings
*RCS chats
*Turn RCS off
*Restart the phone
*Wait a few minutes
*Turn RCS back on

Check whether the status changes to Connected.

 

Group MMS settings are not working correctly. Some group chats still use MMS rather than RCS. You will want to verify the following.

*Mobile data is enabled
*MMS messaging is enabled in Google Messages settings
*You can send and receive picture messages

If picture messages fail, the issue is likely with account provisioning rather than the messaging app.

 

Incomplete port from Verizon. Since the problem began after switching carriers, there may be an issue with the number's SMS/MMS routing records. This can result in:

*Messages going to the wrong carrier backend
*Missing group texts
*Certain recipients seeing delivery failures
*Receiving only some messages in a group thread

Corrupted group thread. If the issue only affects a few groups. 
*Ask someone to create a brand new group chat
*Test messaging there
*Compare whether the new group works while the old one does not

 

SIM/eSIM reprovisioning needed. If the issue has existed for months and affects multiple group conversations, The Xfinity Mobile Team may need to refresh the line's messaging provisioning.

 

 

 

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user_0l9q9f

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4 Messages

Even when new group chats are created, I can see and talk in some of them fine. It's not like all group chats are like that for me, only some are. I think SIM/eSIM reprovisioning might be needed. Are there any disadvantages to that which I should know about?

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12 days ago

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XfinityMatthew

Official Employee

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2.2K Messages

The steps to fix the issue above are what we ask you try first. From there if you are still experiencing the same issue then we can escalate this to a support team to look into it more. Not necessarily any disadvantages to reporvisioning. We just prefer to try and fix it with the other options first as those usually resolve the issue in most cases. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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12 days ago

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user_0l9q9f

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I tried the restart fix and it is still not working. There have not been issues with sending pictures. I just tried creating a new group chat with a group of people where it failed previously and it still failed now.

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12 days ago

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XfinityDemetrise

Official Employee

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516 Messages

Sounds like we may need to take a closer look at your account @user_0l9q9f  Please follow the steps below to send a direct message. 

 

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

 

How to: Direct messaging within the forum | Xfinity Community Forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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12 days ago

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user_0l9q9f

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Update: it got fixed after talking to support. As far as I understand, it was because of network provisioning. Thank you all for the help

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11 days ago

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