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MsIngrid's profile
MsIngrid
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Visitor

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3 Messages

10/05/2026 2:16 PM

Message received: Success! Your internet service has been recently activated. I did not order service.

Success!
Your internet service has been recently activated.
I received this email. At the bottom it says: If you did not request this email or recently activate your WiFi Gateway, please contact us immediately at 1-800-XFINITY
I can't get anywhere with the virtual agent because I can't sign in. I need a real person.

Question

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Updated 

6 days ago

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EG

Expert

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122.2K Messages

13 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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2.6K Messages

13 days ago

 

MsIngrid Thank you for reaching out to us here to let us know about the issue. If you think you may be the victim of identity theft you can file a claim with Xfinity's Customer Security Assurance team at the following link https://www.xfinity.com/idtheftclaimform. 

 

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MsIngrid

Visitor

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3 Messages

13 days ago

I've spoken with Rafael. He has all the information and is researching it.

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XfinityBrianH

Official Employee

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2.6K Messages

 

MsIngrid I am glad to hear Rafael is working on the issue for you! Please let us know if you have any other concerns we can help with. 

 

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13 days ago

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MsIngrid

Visitor

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3 Messages

Issue resolved. My daughter established new service and her email was tied to my account.

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6 days ago

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XfinityRichard

Official Employee

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3.8K Messages

Hi there, @MsIngrid I'm happy to hear the issue has been resolved and that your daughter was able to establish her own service. Thank you for the update! Are there any other service or account concerns I can assist you with today?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 days ago

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