Visitor
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6 Messages
messages
When I set up service from one old Xfinity account to a new Xfinity account, I was told that my landline phone number would transfer over. Xfinity [Edited: "Language"] up and gave me a new landline phone number and I had to call, wait on hold, and then speak with someone to correct the mistake. Xfinity restored my original landline number and they deleted my phone history log and they deleted all of my voicemail messages and they don't know how to restore them. My telephone has a Mail icon letting me know that I have voicemail, the message "Voicemail Waiting" is on the screen, and the dial tone indicates that I have voicemail messages. When I check my messages there are none. Xfinity is a multi billion dollar disaster that can't understand that basics of customer service. No one knows why, no one knows who to go to, and no one knows how to restore my messages. It's ridiculous.
EG
Expert
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114.1K Messages
29 days ago
The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.5K Messages
29 days ago
Hi user_ulmrnr! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I'm sorry for the complications you experienced when transferring your landline and for the lack of support you've received. My team would be more than happy to further troubleshoot this with you on our end. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_ulmrnr
Visitor
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6 Messages
27 days ago
Do any other customer feel like they are working for Xfinity? How many times have you called or tried this site? How many hours have customers spent on working on your problems with their service? I'm up to 8 1/2 hours over the last 12 days and Xfinity payroll hasn't contacted me for my direct deposit details
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