1 Message
Ming bogglingly bad customer service from Xfinity....as their cables dangle from the post outside my home and sway in the trees....
I have been trying to contact Xfinity since early October. Their 'chat bot' is useless, as it offers me choices that don't address my issue. I waste untold time trying to get to a live person. On the rare occasion I have reached an agent, it's clear they are a useless layer in the company's clear attempt to avoid having to talk to customers. They just 'open a ticket' and tell me that a technician will call me back, which then never happens. I now have 6 different tickets open for my issue, which is multiple wires dangling from the pole outside my house, swaying in the trees in my driveway. Amazing that such a condition could exist and Xfinity wouldn't have a way to respond quickly and with a LIVE PERSON. Six weeks of trying to get this taken care of....and it all could've ben done in 5 minutes with a live (and competent) person on the other end of a phone call....on the off chance anyone from Xfinity actually reads this, the tickets are:
[Edit: Ticket numbers/PII]
EG
Expert
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107.1K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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1.3K Messages
12 days ago
Thank you for bringing this to our attention through our Xfinity Community Forums. We apologize for the experience in trying to reach back out to us. Our team is here and happy to help with this. We are here every day between 6AM-12AM EST.
May I please ask that you send us a direct message with your full name and service address?
To send a direct message:
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