Visitor
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2 Messages
MIsdelivered Package
I am not an Xfinity customer. Several months ago, Xfinity delivered a package addressed to another individual at my residential address.
I previously contacted Xfinity and was assured that someone would contact me to coordinate pickup. No one did.
I am requesting that Xfinity arrange a prepaid pickup within 14 days. I should not be required to create an account, pay return shipping, or continue indefinitely storing equipment belonging to another individual.
Please provide written confirmation of the pickup arrangements.
XfinityJeniece
Official Employee
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4.5K Messages
6 days ago
Hey there, @user_wsuopj, thanks for reaching out through Xfinity Forums regarding the order you received. We would be happy to help with the package that was delivered. Can you please send us a direct message with your full name and your full address?
How to Send Us a Direct Message:
Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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