Misled and False Promises

I contacted live chat to see about options to lower my package pricing for TV/Internet/Security - I was offered a package that would save me about $50 a month with same services and better internet, so long as I added a mobile line, which I was fine with so long as the package was less. Well the mobile line was added, but the rest of the order never processed and sent to my email as promised. Then spent the following day on the chat for multiple hours only to be transferred twenty times and told that the package offered to me I'm not eligible for. So I was lied to just to get a mobile line added and probably get this agent some bonus! I'm so infuriated I'm prepared to cancel all of my services. No one has been able to help me or understand why this was so wrong.

Responses

XfinityRichard

Official Employee

•

1.7K Messages

2 days ago

Hi there, @user_wp7xop ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding the promotion that was offered to you and later find out it's not a real promotion.. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

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Customer Service

user_wp7xop

Misled and False Promises

XfinityRichard

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