Visitor
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1 Message
Missing Internet package
Hello I received a package on Veterans Day without out me knowing and I went to check today November 13th and it’s not there so it was either stolen or sent back to the sender if you can help that would be appreciated
XfinityJustinC
Official Employee
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1.9K Messages
1 month ago
Hello, @user_df05ok thank you for reaching out over Xfinity Forums. You've contacted to right place for assistance and I can check out tracking tool to see if the package happened to be returned when delivery was attempted. I'll need to gather some information to locate the account that we don't want here in our public conversation.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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