Visitor
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1 Message
Missing start kit from FedEx
I received a message yesterday saying that my start kit was delivered at the front door. I checked the front door, mail room, and asked the apartment manager a couple of time to find the package but failed. To get the start kit, I can either get a replacement or pick up at a nearby local Xfinity store. Please DM me. Thanks for your assistance.
Accepted Solution
XfinityJamesC
Official Employee
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2.2K Messages
2 days ago
Thank you for sending us a direct message, @user_iosque. We were able to confirm your original modem was eventually returned to our distribution warehouse. I'm not sure if it was delivered to the wrong address, and the person who received it was nice enough to notify FedEx, or if there was another delivery issue that prevented them from getting it to you as planned. Fortunately, we were able to get a replacement sent to you right away, and I'm happy to hear you are up and running now.
Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week. Stay safe and have a great weekend!
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XfinityJohnG
Official Employee
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1.9K Messages
10 days ago
Thank you for reaching out here @user_iosque. I will be happy to check on that shipment from our end. You can always pick up any needed equipment at an Xfinity service center. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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