1 Message
Mistaken Account Closure
Hello, all. I received both an email notfication, as well as a phone call earlier today, about my account being closed. I'd like to speak to someone in Customer Service about this, and to hopefully resolve the issue.
XfinityAldrik
Official Employee
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2.1K Messages
13 days ago
Good evening! Thank you for reaching out to us @user_7ibmxe! I know I too would be concerned if I was notified my account was closed, and I didn’t make the request.
I see you’ve also sent us a direct message. Please be reminded that sending unsolicited Direct Messages to Xfinity Support or an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait to be invited to send us a Direct Message.
We truly understand how important it is to get the services reactivated and will be responding to your direct message soon.
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