@user_mf72a Thanks for reaching out to our team for support. Our team has some information to share with the guidelines on how to unlock your mobile phone.
I have a link here for you https://www.xfinity.com/support/articles/eligible-to-unlock-phone.
1. Your phone unlocks automatically within 48 hours of being paid off.
2. Your phone must be activated for at least 60 days.
3. The phone must be paid in full.
4. Your Xfinity Mobile account cannot have a past-due balance.
5. Your phone cannot be reported lost, stolen, or involved in fraudulent activity.
6. Phones won’t be eligible for use internationally unless the guidelines above are met.
7. Only the account holder, Primary user, or a Manager on a phone’s Xfinity Mobile account can request to have it unlocked.
XfinityKei
Official Employee
•
2.2K Messages
4 days ago
@user_mf72a Thanks for reaching out to our team for support. Our team has some information to share with the guidelines on how to unlock your mobile phone.
I have a link here for you https://www.xfinity.com/support/articles/eligible-to-unlock-phone.
1. Your phone unlocks automatically within 48 hours of being paid off.
2. Your phone must be activated for at least 60 days.
3. The phone must be paid in full.
4. Your Xfinity Mobile account cannot have a past-due balance.
5. Your phone cannot be reported lost, stolen, or involved in fraudulent activity.
6. Phones won’t be eligible for use internationally unless the guidelines above are met.
7. Only the account holder, Primary user, or a Manager on a phone’s Xfinity Mobile account can request to have it unlocked.
Do you meet the above criteria?
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