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user_8d3ikd
1st Topic

4 Messages

Thursday, October 17th, 2024 5:37 PM

Mobile service

My service is suspended for past due balance of 70.00 was suspended oct 16..i received email today stating past due balance of 70.  Must be paid before oct 26 to avoid interuption...TODAY IS OCT 17...AND NO SERVICE!!!

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1 month ago

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XfinityBradM

Official Employee

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655 Messages

1 month ago

@user_8d3ikd Have you check the Xfinity app or the status center to see if there are any current service interruptions affecting the area? Are you seeing a notification stating your service has been suspended due to payment?

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user_8d3ikd

4 Messages

@XfinityBradM​ yes it says for past due balance of 70.72 which i received email stating to update card on file to pay past due by oct 26 or service will be suspended...it is oct 17 and service is already suspended due to 70.72 being owed!!

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1 month ago

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user_8d3ikd

4 Messages

I have spent hours upon hours now trying to get help and all they keep telling me is service will not be restored until pay 70.72

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1 month ago

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XfinityAngie

Official Employee

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1.4K Messages

 

user_8d3ikd, If you'd like, I can take a closer look at your account and see if I can help. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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user_8d3ikd

4 Messages

I sent my information

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1 month ago

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