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user_ws3bjg
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Tuesday, July 21st, 2026 3:14 PM

Mobile service

I would like to cancel my mobile service. It’s terrible. I don’t have service in many areas, even in my own home. 

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Updated 

12 days ago

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XfinityChristy

Official Employee

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2.9K Messages

12 days ago

 

user_ws3bjg Hello, and thank you for reaching out. I'm sorry to hear you've been having issues with your Xfinity Mobile service, especially if you're experiencing poor coverage at home and in other areas. I can certainly understand your frustration. Before you make a final decision, we'd be happy to troubleshoot the issue and see if there's anything we can do to improve your service experience. There may be device, network, or settings-related factors we can review together.

If you'd still prefer to cancel, we can provide information on the available options and what to expect during that process.

 

Please send us a Direct Message with your full name and service address so we can take a closer look at the account and help determine the best path forward. We look forward to assisting you. 😊

 

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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