Greetings, @user_8of9r4! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I would like to port my number out it is [Edited: "Personal Information"] you do not offer internet service in my are and I need a new phone. Thank you
If you need to unlock your Xfinity Mobile phone so it can be used with another carrier, you can learn how to unlock it here.
From there you will need a security PIN
1. Sign in to your Xfinity Mobile account and go to the Devices tab. 2. Select the device associated with the phone number you want to transfer to a new carrier. 3. Scroll down the page to transfer your number, cancel this line. 4. Select Learn More.
Select an active line, so we can send you a text message with your security PIN. The same security PIN can be used to transfer any phone number on your Xfinity Mobile account. It will expire in 24 hours.
Once you tell your new carrier you're transferring a number from Xfinity Mobile, you don't have to call us to cancel. When activation with your new carrier is completed, we’ll automatically cancel your Xfinity Mobile service for that line.
Please let me know if this was helpful, or if you still need further assistance.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
•
2.4K Messages
6 months ago
Greetings, @user_8of9r4! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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