Visitor
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1 Message
Modem issues
I have been working with chat for the past 4 hours to connect my new modem. I still have no wifi. I need to schedule a technician to come out.
Thank you
[Edited: "Personal Information"]
Visitor
•
1 Message
I have been working with chat for the past 4 hours to connect my new modem. I still have no wifi. I need to schedule a technician to come out.
Thank you
[Edited: "Personal Information"]
XfinityMarshante
Official Employee
•
768 Messages
7 hours ago
Hello @user_qnc37f, thank you for taking the time to leave a post. Sorry to hear you’re having trouble getting your modem connected to the internet. I know how important it is to get online quickly. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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