Visitor
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3 Messages
"modem restart" as a diagnostic step
Comcast service: good
Comcast techs and people: excellent
Comcast "self help/automated tools": Beyond worthless. A liability. A waste of time and an intentional misdirection.
Does anyone who actually works at comcast ever use their automated menu? The one where it "helpfully" tries to restart your modem and then hangs up on you? The one where "internet help" options are "wifi password" and "email password" - yes the very same one where in order to get a real live human I have to mash # and * and repeat "agent, human, agent human" for any chance to get ahold of ANYONE as there is no direct path to a human unless you're going to buy something?
This is me trying to schedule a tech to run the wire to my new house. The modem isn't going to work because there's NO WIRE TO MY HOUSE. Don't mind me while I waste my time. Bonus:
Anyone who works with comcast wanna try to break down, from the information that was provided if I have an appointment or not?
This entire automated front end is the most consumer-unfriendly affront to customers I have the misfortune of interacting with on any of my providers.
FIX YOUR PHONE SYSTEM, FIX YOUR CHAT, OR MAKE IT SIMPLE TO CONNECT TO HUMANS.
XfinityEricB
Official Employee
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2.3K Messages
15 days ago
user_eod5v5 Thanks for reaching out to us here on Forums today for help with getting a tech out. You have come to the right place to get assistance, and I'll be happy to set up the appointment for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
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Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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