Modem restart

I keep calling or going through the assistant because they say my modem is being restarted. It's been going on for hours. The automated assistance can't help because the restart is in progress. I start over and she says she wants to restart my modem. I need to speak to a human as I'm going in a circle here

Responses

EG

Expert

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111.5K Messages

15 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.4K Messages

15 days ago

user_encx4h, Hi there! Thanks for reaching out. I can understand the inconvenience caused by the modem restarting. I am sorry to learn about this experience of going in circles. You've knocked on the right door in virtual land. Our team of experts is happy to help with providing solutions for service concerns over social media. Is today the first time you started to experience this issue? If you were to run an internet health test like in this link here via the Xfinity app, what results would it pull for you?

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user_encx4h

Modem restart

EG

XfinityGabriel

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