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1 Message

Monday, December 8th, 2025 6:09 PM

Modem return

Who do I talk to help me send back an Xfinity modem?

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Selected Oldest First

Official Employee

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2.1K Messages

9 days ago

@user_bcxsax Thanks for bringing your concerns to our attention. You can drop off your Xfinity equipment at any XFINITY Retail store which can be located using this link xfinity.com/stores .

You can also print off a return label online and drop it off at any UPS store.

I have a link with those steps https://www.xfinity.com/support/articles/returning-your-equipment.

Please let us know if you have any additional questions. 

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