Inquiring about if I can get a credit to return an old modem that I have.
Generally not. Have you been paying for it? If it was on your account and you were paying for it, but are no longer using it, it needs to be returned to Comcast as it is their property.
Hey @user_9c71hy, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the account and equipment return. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
Again
Expert
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35K Messages
41 minutes ago
@user_9c71hy
Generally not. Have you been paying for it? If it was on your account and you were paying for it, but are no longer using it, it needs to be returned to Comcast as it is their property.
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XfinityDemitrius
Official Employee
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3K Messages
27 minutes ago
Hey @user_9c71hy, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the account and equipment return. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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