Modem Upgrade Email Error

Just received a notification for the upgrading of my X7 modem. Went thru the steps till the final confirmation page getting the same error. Reload page and try again, no matter what browser I am using. Would like to be able to upgrade to the x10 modem.

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EG

Expert

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114.7K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAirelle

Official Employee

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3K Messages

5 months ago

Witwicky_21 Hi there! We have had a few customers report the same thing, and we are sorry for the inconvenience. Our team can help get this ordered for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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user_k1haig

Visitor

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3 Messages

15 days ago

Running into the same issue was it ever resolved for you?

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XfinityJorge

Official Employee

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2.6K Messages

user_k1haig Hi there! Thank you for your post and we are sorry to hear that you are having similar issues. Are you getting any errors while trying to process the order?

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15 days ago

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user_k1haig

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3 Messages

No error code or message in particular. It just loads the finalization page where you can see shipping info and address and then says something went wrong and to reload and try again. Except it does it every time I try.

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13 days ago

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XfinityQuemekia

Official Employee

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746 Messages

@user_k1haig Have you tried clearing cache and cookies before attempting again?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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13 days ago

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user_k1haig

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3 Messages

Yes I have cleared my cache, cookies, and full history as well as multiple browsers and multiple devices

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12 days ago

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XfinityBrianH

Official Employee

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1.8K Messages

user_k1haig Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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12 days ago

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Customer Service

Witwicky_21

Modem Upgrade Email Error

EG

XfinityAirelle

user_k1haig

XfinityJorge

user_k1haig

XfinityQuemekia

user_k1haig

XfinityBrianH

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