Yes I've used the setup methods that comes with the modem also the Xfinity info via app. I'm thinking it's the outlet in the home. Needing a tech to come out. Light on modem is blinking yellow instead of white
Thank you for reaching out to us here @user_zgxzgi. I will be happy to check on that set up from here for you. Could you send me a direct message with the full name and complete address for your service?
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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109.5K Messages
23 hours ago
What method are you using ? Their Xfinity app ? If so, are you getting any error messages ?
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EG
Expert
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109.5K Messages
19 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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