Hey @user_c1rzxl , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your coax line. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message": Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
user_c1rzxl I do apologize you're having trouble. You'll find the Direct Message icon in the upper right hand corner of the page, next to the notification bell icon. If you still don't see it, please ensure you are signed into the Xfinity Community Forums with your Xfinity User ID. We are a corporate team that communicates over social media, and Community Forums. We do want to do our best to assist you, we prefer to handle our interactions here, or in Direct Message for tracking. If you prefer not to continue via our Community Forums, we do recommend you call 1-800-Xfinity (934-6489).
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJanelle
Official Employee
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1.6K Messages
3 days ago
Hey @user_c1rzxl , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your coax line. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_c1rzxl
Visitor
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2 Messages
3 days ago
Omg. Can someone call me. I don’t see a direct message icon. I’ve spent way too much time trying to contact someone. Thanks!
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