Visitor
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3 Messages
Moved 4 lines from Verizon can only move 3 to Xfinity
Xfinity rep convinced us to move our 4 lines from Verizon. For some unknown reason xfinity will only move 3, so we're paying Verizon for the single line. Noone can help us! Our credit it excellent and we've had Xfinity internet and TV for years. We've spent hours in person and on the phone. Can anyone help us?
Accepted Solution
XfinityQue
Official Employee
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94 Messages
23 days ago
HI @user_g5ghdu - thank you for reaching out regarding your concern. My team and I are here to help out, and we do apologize about the inconvenience. In order for me to properly assist, can you send me a direct message with your full name and service address. From there I can complete account verification and truly dig into what is happening with your account and services.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_g5ghdu
Visitor
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3 Messages
23 days ago
Xfinity rep convinced us to move our 4 lines from Verizon. Three moved, they've been unable to move 4th line but no explanation. Can anyone help?
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