Moved to a new home, tech said no build path

Howdy,
So i recently moved about a mile down the road from my previous address (Which i had serviced by you all) and i called before hand to make sure i could get service from you all at my new address and was told yes so i moved in.

After i moved in i was told they needed to make a ticket to get the "Location ID" for my new address, once they got that info back about a day later they said they would not be able to service the address.

I called explaining to them this - 
- I live a mile from my old home which had yalls service
- i am on the same line & road as my old home

- i do not live more than 300ft from the line (I am directly beside it)

And was confused on why its not serviceable.

They sent a tech to my home and he said "No path to build"
I couldn't get a clear answer on what that means after calling a million times, if someone could help me i would be appreciative!
I tried calling about filling a serviceability ticket out but they told me i couldn't for my address.

In my mind all that needs to happen is having the line extended (Which i would pay for if i could fill a ticket out)

I would be willing to give you all any info you need if you reach out!
Thanks, Noah