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user_5l3i3u
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09/13/2026 12:19 AM

Moved to new address

Moved to a new address. Xfinity says service is pending activation on my end at the new address. It’s an old house and the only coax cable is in a bedroom, and it won’t connect or activate after trying multiple times. I’d like to figure out the problem but also have the modem in a different room.

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2 days ago

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EG

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121.3K Messages

9 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

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3.1K Messages

9 days ago

 

user_5l3i3u I would be reaching out too. We can see about moving the modem to a new location and activation/troubleshoot with you. If a tech comes out you would be subject to a $100 fee. If that is ok please feel free to send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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user_5l3i3u

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2 Messages

2 days ago

After four days of calling and chatting online with xfinity, while having to miss work as I work remotely, xfinity tells me they had reconnected service at my OLD house rather then connected it at my new house. Once we resolved that, I was still unable to activate new service due to the line being inactive, nor was I able to get a tech visit to the house within 8 days. Needless to say I canceled entirely and have gone with a different provider. I used 5 sick days and spent about 12 hulours chatting or on the phone before I threw in the towel. I’d been a customer since 2013. It’s a shame. 

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XfinityThomasC

Official Employee

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3.7K Messages

Hello, @user_5l3i3u I'm sorry to learn you had this kind of experience. That's not what we want for our customers. We'd love the opportunity to win you back and make this right. 

I am an Official Xfinity Employee.
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