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user_0i35hy
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Thursday, August 13th, 2026 6:45 PM

Moving a line...

I have a line for TV and internet into my home from a pole.  I had some work done recently and now have an underground conduit for that line - but can't seem to find how to request someone come out and move it.  Can you help?

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5 days ago

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XfinityAirelle

Official Employee

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3.4K Messages

5 days ago

 

 

Hi there! Our team would be happy to assist you with this. 

 

Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

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