user_joqas8 I appreciate you creating a post, and I have received your direct message requesting assistance. Please keep in mind @EG comment about forum guideline violations, but we can continue on in the dm.
@EG Thank you for locating this post and bringing it to our attention.
EG
Expert
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119.7K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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119.7K Messages
12 days ago
@user_joqas8
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
A representative will reply to you here shortly.
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XfinityThomasD
Official Employee
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1.9K Messages
12 days ago
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