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user_1kd840
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Saturday, August 16th, 2025

Moving fee

I am moving to a new address and xfinity charging me $100 because my new home doesnt have xfinity service before.

On the other hand, previous owners of new home used to have Fios service and its ready to go. I talked with Verizon customer service and they offered my great deal without setup fee.

I want to keep my keep my xfinity service as a royal comcast customer but it does not make any sense financially if I end it up paying $100 fee for the move. 

Please waive my $100 service move fee or I have to switch to Verizon Fios in my new home.

Question

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Updated 

26 days ago

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Oldest First
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EG

Expert

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113.2K Messages

26 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.4K Messages

26 days ago

 

user_1kd840 Thanks for creating a post. We can help see if there is an option for a discounted or free installation for you. Please send our team a direct message with your full name and address.
 
To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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